Home Mortgage Brokers

Privacy and Cookies Policy

Privacy Policy

This privacy policy outlines how Home Mortgage Brokers Ltd uses and protects any information that you provide when you use this website. Home Mortgage Brokers Ltd is a controller of your personal data under the Data Protection Act 2018 and the General Data Protection Regulation. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, this information will only be used in accordance with this privacy statement.

Who we are

Name: Home Mortgage Brokers Ltd

Address: 71-75 Shelton Street, WC2H 9JQ, London, United Kingdom

Contact email address: contact@homemortgagebrokers.co.uk

What information is being collected?

We are collecting information that is provided through the contact form on this website, as well as data collected from cookies on our website.

This data comprises of your name, email address, phone number and product interests.

How will we use the information about you?

We process personal information for certain legitimate business purposes, which include some or all of the following:

  • By providing this data, you have registered interest in us contacting you using the contact details provided to discuss the products and services listed on our website.
  • To update and maintain our internal records.
  • To track website usage in order to make improvements to the website.
  • We may periodically send promotional emails containing information which we feel may be of interest to you using the email address which you have provided. All promotional emails will include an unsubscribe link should you wish to opt out of receiving email marketing. If you have any concerns regarding the opt out process, please contact the data controller using the contact details available at the bottom of this privacy policy.


It should be noted that you have no legal or contractual obligation to provide your personal data for the purposes listed above, and there are no consequences to you for this data not being provided outside of the purposes of the processing listed above not being fulfilled.

This data will not be used for any automated decision making or profiling purposes.

Data Retention

We will retain this data for a period of 5 years for use in the legitimate business purposes listed above.

You may choose to opt out of the processing of your data at any time by contacting us on the details listed in the ‘Who We Are’ section of this policy. We may retain some of your information to ensure that we can keep a record to identify that you wish no further processing of your data to take place, and to comply with any legal and/or regulatory responsibilities we hold. If any business is transacted with the company, the new data retention period that supersedes any previously agreed retention period will be outlined to you as part of this process, and we will also supply you with the reasoning for this new retention period.

Who will have access to this data

This data can be accessed by members of Home Mortgage Brokers Ltd, our lender and provider partners and also by staff members at our Principal Firm The Right Mortgage Ltd, as we may store customer records on our shared back office system.

Your rights to our processing of your data

Under the General Data Protection Regulation, you have the following rights:

The right to know if we are processing your personal data, what data we are processing and why we are processing it- which we have detailed above.

The right to access confirmation that we are processing your data and access the personal data we hold for you. The way to request this information is detailed in the ‘Subject Access Requests’ section of this policy.

The right to request correction of any inaccurate personal data that we process relating to yourself. This can be requested in writing using the contact details listed in the ‘Who We Are’ section of this policy.

The right to obtain and reuse your personal data for your own purposes across different services.

The right to object to:

  • Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling).
  • Direct marketing (including profiling).


The right to request that we delete personal data that we process relating to you if:

  • We no longer need the data
  • If you withdraw your consent for us to process your personal data and we don’t have another legal basis to hold this data
  • If you object to our processing and we don’t have a legitimate ground to process it
  • If we are processing your personal data unlawfully
  • If we must delete the data due to a legal obligation


The right to request that we restrict our processing of your personal data if:

  • You contest the accuracy of the data
  • Our processing is unlawful but you don’t want us to delete the data
  • We don’t need to process your personal data anymore but you need it for a legal claim
  • You object to our processing of your personal data on the basis of our legitimate interest


If you wish to enact any of these rights, please contact us using the details in the ‘who we are’ section. For further information on these rights, please visit the ICO website.

Subject Access Requests

You may request a copy of the information we hold for you through a subject access request. This can be done by contacting us using the details listed in the ‘who we are’ section, detailing which information you would like access to. There is usually no cost, and which will be complied with within 1 month. Where the request is considered to be manifestly unfounded or excessive, we may charge administrative costs or refuse the request. If you are unhappy with the response from Home Mortgage Brokers Ltd, and this cannot be resolved directly by contacting us, please contact the Information Commissioners Office.

Complaints related to data processing

If you are unhappy with the way in which we are processing your data, please contact us directly in the first instance to resolve this issue. If this issue cannot be resolved directly by contacting us, please contact the Information Commissioners Office.

Cookies Policy

Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us for our use only. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a prompt e.g. cookie pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully as a result.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party Cookies may be placed on your computer or device:

Currently we use Google Analytics Cookies on homemortgagebrokers.co.uk.

Please refer to our “Cookie Declaration” for details.

Data Analitics

We use Google Analytics cookies to measure how you use our website homemortgagebrokers.co.uk. Please refer to our Cookie Declaration below for more details.

Cookie Declaration

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

Your consent applies to the following domains: www.homemortgagebrokers.co.uk

Your current state: Allow all. 

Your consent ID: SVK8keqVeSqCNHUn8fSNB7LHflp7Q8gn0tRNOCS4v5Zk0x//h+Bsbw==Consent date: Tuesday, November 29, 2022 at 02:33:37 PM GMT+5

 

Cookie declaration last updated on 11/3/22 by Cookiebot:

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

Your consent applies to the following domains: www.homemortgagebrokers.co.uk

Your current state: Allow all. 

Your consent ID: SVK8keqVeSqCNHUn8fSNB
7LHflp7Q8gn0tRNOCS4v5Zk0x//
h+Bsbw==
Consent date: Tuesday, November 29, 2022 at 02:33:37 PM GMT+5

Cookie declaration last updated on 11/3/22 by Cookiebot:

Necessary (2)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name

Provider

Purpose

Expiry

Type

Name

Provider

Purpose

Expiry

Type

_cf_bm

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

1 day

HTTP Cookie

_cf_bm

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

1 day

HTTP Cookie

CookieConsent

Stores the user’s cookie consent state for the current domain

1 year

HTTP Cookie

CookieConsent

Stores the user’s cookie consent state for the current domain

1 year

HTTP Cookie

Statistics (3)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name

Provider

Purpose

Expiry

Type

Name

Provider

Purpose

Expiry

Type

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2 years

HTTP Cookie

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2 years

HTTP Cookie

_ga

Used by Google Analytics to throttle request rate

1 day

HTTP Cookie

_ga

Used by Google Analytics to throttle request rate

1 day

HTTP Cookie

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day

HTTP Cookie

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day

HTTP Cookie

Marketing (2)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Name

Provider

Purpose

Expiry

Type

Name

Provider

Purpose

Expiry

Type

_fbp

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

3 months

HTTP Cookie

_fbp

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

3 months

HTTP Cookie

_p_hfp_client_id

Used to implement social platforms on the website. Enables the social platforms to track the users by assigning them a specific ID.

1 day

HTTP Cookie

_p_hfp_client_id

Used to implement social platforms on the website. Enables the social platforms to track the users by assigning them a specific ID.

1 day

HTTP Cookie

Unclassified (1)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Name

Provider

Purpose

Expiry

Type

Name

Provider

Purpose

Expiry

Type

plpixel

Pending

Session

Pixel Tracker

plpixel

Pending

Session

Pixel Tracker

Links to other websites

Our website may contain links to third party websites. It should be noted that we do not have any control over these websites and so we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites, which are not governed by this privacy statement. For this information, please consult the privacy statement applicable to the website in question.

What to do if you have a complaint about our service:

If you wish to register a complaint, please contact:

…in writing      The Right Mortgage, St Johns Court, 70 St Johns Close, Knowle, B93 0NH

…by phone      01564 732744

A summary of our internal complaints handling procedure is available on request. If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Subject Access Requests

You may request a copy of the information we hold for you through a subject access request. This can be done by contacting us using the details listed in the ‘who we are’ section, detailing which information you would like access to. There is usually no cost, and which will be complied with within 1 month. Where the request is considered to be manifestly unfounded or excessive, we may charge administrative costs or refuse the request. If you are unhappy with the response from Home Mortgage Brokers Ltd, and this cannot be resolved directly by contacting us, please contact the Information Commissioners Office.

Complaints related to data processing

If you are unhappy with the way in which we are processing your data, please contact us directly in the first instance to resolve this issue. If this issue cannot be resolved directly by contacting us, please contact the Information Commissioners Office.